Trusted support for smart living - seamlessly delivered with island peace of mind.
Whether your setup is simple or sophisticated, MVcare keeps your home technology running at its best - with expert service, guaranteed response times, and 24/7/365 support options. Because living on Martha's Vineyard means your technology partner should be here too.
Select the level of coverage that fits your home's complexity and your peace-of-mind expectations.
Our team documents your setup, establishes remote access, and runs a full system health check.
We watch your systems around the clock - catching issues before they become problems.
When something needs attention, MVcare members jump the queue with guaranteed response times.
Our MVcare memberships provide access to remote assistance, priority scheduling, discounted labor rates, and more — with guaranteed response times as fast as 10 minutes. Every plan includes unlimited 24/7 remote support. All memberships are month-to-month with no commitment — cancel any time.
$637/year — save 10% with annual billing
You value 24/7/365 access to the support team. The essentials of MVcare — round-the-clock remote help, prioritized scheduling, and discounted labor.
$1,934/year — save 10% with annual billing
You also need the flexibility to schedule on-site appointments tailored around your schedule — plus faster response times and annual tech reviews.
$3,554/year — save 10% with annual billing
You value a hands-off approach to keeping your system online, all the time. Adds proactive monitoring, night + weekend appointments, and premium support extras.
$6,470/year — save 10% with annual billing
Reserved for our most discerning clients. A 10-minute response time on top of every other benefit, plus extended on-site hours and front-of-line service.
All memberships are month-to-month with no commitment — cancel any time. Get 10% off with annual billing.
Not ready for a membership? On-site only support is available to non-members during normal business hours (Mon–Fri, 9am–5pm), subject to availability and regular on-site labor rates.
| Feature | Essentials Plus | Priority | Proactive | Signature |
|---|---|---|---|---|
| Unlimited 24/7 remote support | ✓ | ✓ | ✓ | ✓ |
| Guaranteed remote response time | 60 min | 30 min | 30 min | 10 min |
| Adv. Support appointments — next business day 1 | ✓ | ✓ | ✓ | ✓ |
| Prioritized appointment scheduling | ✓ | ✓ | ✓ | ✓ |
| Discounted service labor rates | ✓ | ✓ | ✓ | ✓ |
| Urgent on-site response | - | 3 business days | 3 business days | 1 business day |
| Annual tech reviews | - | 2 | 2 | 4 |
| Network Config Management 2 | - | ✓ | ✓ | ✓ |
| Surveillance footage retrieval | - | ✓ | ✓ | ✓ |
| Night + weekend appointments | - | - | ✓ | ✓ |
| Proactive system monitoring | - | - | ✓ | ✓ |
| Lighting & shade scene reprogramming | - | - | ✓ | ✓ |
| Premium Comcast / ISP support | - | - | ✓ | ✓ |
| Extended on-site hours 3 | - | - | - | Mon–Sat, 8a–8p |
| Skip the line, every time | - | - | - | ✓ |
| Monthly billing | $59/mo | $179/mo | $329/mo | $599/mo |
| Annual billing (save 10%) | $637/yr | $1,934/yr | $3,554/yr | $6,470/yr |
1 All appointments with MVIS' Advanced Support team are billed at an hourly rate. Labor is not included in membership plans unless explicitly stated. For a detailed breakdown of rates, please refer to our Terms of Service.
2 Network Configuration Management is available for UniFi users (UniFi Gateway, UniFi Dream Machine, or equivalent device installed and managed by MVIS).
3 Extended on-site hours (Mon–Sat, 8am–8pm) are available in select service areas, subject to technician availability.
On-site only support is available to non-members during normal business hours (Mon–Fri, 9am–5pm). All clients must accept our terms of service to request appointments from our support team. Scheduling is subject to availability and regular on-site labor rates apply. Plans are by location; extra charges may apply for additional locations. Terms and conditions subject to change with 30 days' notice.
We live and work on Martha's Vineyard. When you call, you reach someone who knows your system and your neighbourhood - not a mainland call centre.
No more wondering when help will arrive. Every MVcare plan comes with a clear response-time commitment so you know exactly what to expect.
Heading back to the mainland for winter? We keep an eye on your systems remotely - firmware updates, health checks, and issue resolution while you're away.
Our monitoring catches problems before they affect your daily life - from a router going offline to a security camera dropping its feed.
Because we installed it. No explaining your setup to a stranger - our team already has your documentation, access credentials, and service history on file.
Every plan includes round-the-clock remote support. Whether it's a holiday weekend or the middle of the night, you're covered.