Whether your setup is simple or sophisticated, MVcare keeps your home technology running at its best - with expert service, guaranteed response times, and 24/7/365 support options.
Explore Plans Designed for Your Lifestyle
Every plan includes remote system care and access to our local Martha's Vineyard support team. Choose the tier that matches your home and how you want to be looked after.
Essentials
One month free vs. monthly billing
Straightforward support to keep your systems steady. Remote system care and off-site assistance when you need it — a cost-effective solution for simpler setups.
- Remote system care
- Extended remote service — 24/7/365
- On-site service: Mon–Fri, 10am–3pm
- Priority scheduling: as available
- Phone/email response: within 2 business days
Plus
One month free vs. monthly billing
Essential coverage with enhanced convenience. Includes proactive monitoring, network management, surveillance footage retrieval, and dependable weekday service.
- Remote system care
- Comprehensive proactive monitoring
- Extended remote service — 24/7/365
- On-site service: Mon–Fri, 10am–5pm
- 1 included on-site visit per year
- Priority scheduling: 3 business days
- Phone/email response: < 6 business hours
- Surveillance footage retrieval
- Network configuration management
Seasonal Plus
May 1 – October 31
Active May 1 – October 31
All Plus features for seasonal residents. Full coverage during the months you're on-island, with remote care and monitoring during the off-season.*
- Remote system care *
- Comprehensive proactive monitoring *
- Extended remote service — 24/7/365
- On-site service: Mon–Fri, 10am–5pm
- Priority scheduling: 3 business days
- Phone/email response: < 6 business hours
- Surveillance footage retrieval
- Network configuration management
Premier
One month free vs. monthly billing
The perfect balance of proactive support and extended availability. Premium features including CyberSecure, lighting reprogramming, Comcast coordination, and remote system access.
- Remote system care
- Comprehensive proactive monitoring
- Extended remote service — 24/7/365
- On-site service: Mon–Fri, 8am–5pm
- 2 included on-site visits per year
- Waived after-hours on-site rate
- Priority scheduling: 2 business days
- Phone/email response: < 4 business hours
- CyberSecure intrusion detection
- Lighting & shade reprogramming
- Surveillance footage retrieval
- Network configuration management
- Premium Comcast support
- Remote system access
Seasonal Premier
May 1 – October 31
Active May 1 – October 31
All Premier features for seasonal residents. Full premium coverage during the months you're on-island, with remote care and monitoring during the off-season.*
- Remote system care *
- Comprehensive proactive monitoring *
- Extended remote service — 24/7/365
- On-site service: Mon–Fri, 8am–5pm
- 1 included on-site visit per year
- Waived after-hours on-site rate
- Priority scheduling: 2 business days
- Phone/email response: < 4 business hours
- CyberSecure intrusion detection
- Lighting & shade reprogramming
- Surveillance footage retrieval
- Network configuration management
- Premium Comcast support
- Remote system access
Concierge
Available upon consultation
White-glove support, anytime. Our most comprehensive plan — full remote care, real-time monitoring, the widest service window, and exclusive product promotions.
- Remote system care
- Comprehensive proactive monitoring
- Extended remote service — 24/7/365
- On-site service: Mon–Sat, 8am–8pm
- 3 included on-site visits per year
- Waived after-hours on-site rate
- Priority scheduling: 1 business day
- Phone/email response: < 2 business hours
- CyberSecure intrusion detection
- Lighting & shade reprogramming
- Surveillance footage retrieval
- Network configuration management
- Premium Comcast support
- Remote system access
- Concierge member product promotions
Setup & onboarding fee of $899 is due at the start of your contract. This covers the required materials and labor to set up 24/7/365 monitoring. For new installs where an OvrC Pro device is already installed, the onboarding fee is $349.
Compare Plans at a Glance
| Feature | Essentials | Plus | Seasonal Plus | Premier | Seasonal Premier | Concierge |
|---|---|---|---|---|---|---|
| Remote system care | ✓ | ✓ | ✓ * | ✓ | ✓ * | ✓ |
| Comprehensive proactive monitoring | — | ✓ | ✓ * | ✓ | ✓ * | ✓ |
| Extended remote service — 24/7/365 1 | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-site service hours | Mon–Fri 10am–3pm |
Mon–Fri 10am–5pm |
Mon–Fri 10am–5pm |
Mon–Fri 8am–5pm |
Mon–Fri 8am–5pm |
Mon–Sat 8am–8pm |
| Included on-site visits 3 | — | 1 | — | 2 | 1 | 3 |
| Waived after-hours on-site rate 2 | — | — | — | ✓ | ✓ | ✓ |
| Priority scheduling | As available | 3 days | 3 days | 2 days | 2 days | 1 day |
| Phone/email response time | 2 business days | < 6 hours | < 6 hours | < 4 hours | < 4 hours | < 2 hours |
| Network configuration management | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Surveillance footage retrieval | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| CyberSecure 4 | — | — | — | ✓ | ✓ | ✓ |
| Lighting & shade reprogramming | — | — | — | ✓ | ✓ | ✓ |
| Premium Comcast support | — | — | — | ✓ | ✓ | ✓ |
| Remote system access | — | — | — | ✓ | ✓ | ✓ |
| Concierge product promotions | — | — | — | — | — | ✓ |
* Seasonal plans are active May 1 – October 31. Remote care and monitoring features marked with * are provided for applicable devices connected to your OvrC Pro device during the off-season.
1 After-hours remote support requests must be initiated through designated MVIS support channels. For select plan tiers, after-hours remote assistance may be provided by an authorized support partner. If an issue cannot be resolved remotely, on-site service will be scheduled according to plan coverage and availability.
2 After-hours labor rate increases are waived for Concierge and all Premier plan members; standard labor and service rates apply. After-hours on-site support is subject to technician availability and scheduling feasibility.
3 Each included visit covers the standard service call, including the first hour of service. Any additional time or work beyond the first hour is billed at standard rates.
4 UniFi Gateway, UniFi Dream Machine, or equivalent device required. Device must be installed and managed by MVIS.
Plans are by location. Additional monitoring equipment may be required. Extra charges may apply for additional locations. Remote monitoring may not be possible for all devices. System repairs subject to manufacturer warranties. New programming and system upgrades are billed at current rates. Travel charges may apply. Service loaners subject to availability. Service hours may vary depending on building access rules. Plans apply to equipment purchased from MVIS. See agreement for full details. Terms and conditions subject to change with 30 days' notice.
Why Island Homeowners Choose MVcare
Truly Local
We live and work on Martha's Vineyard. When you call, you reach someone who knows your system and your neighbourhood — not a mainland call centre.
Guaranteed Response Times
No more wondering when help will arrive. Every MVcare plan comes with a clear response-time commitment so you know exactly what to expect.
Off-Island Peace of Mind
Heading back to the mainland for winter? We keep an eye on your systems remotely — firmware updates, health checks, and issue resolution while you're away.
Proactive, Not Reactive
Our monitoring catches problems before they affect your daily life — from a router going offline to a security camera dropping its feed.
We Know Your System
Because we installed it. No explaining your setup to a stranger — our team already has your documentation, access credentials, and service history on file.
24/7/365 Support
Every plan includes round-the-clock remote support. Whether it's a holiday weekend or the middle of the night, you're covered.
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